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We are Frequently Asked Questions that relate to our customers’ holidays so we thought it made sense to try to answer these questions in advance. If we have not added the question you have or you still need some help please contact us directly by telephone
on 0871 222 9511 or by email sales@travelcreator.co.uk.
Can I book by Telephone if I don’t want to book on the Internet?
No Problem just call 0871 222 9511 and they will help you as much as they can. It may not be possible to give you some of the discounts that are available for booking online but they will do their best for you.
Which products are bookable online?
Flight Only, Flight and Hotel, Hotel only and of course Tour Operator Package Holidays can all be booked on line as can Car Hire, Airport Parking, Theme Park Tickets, Airport Transfers and virtually anything else. If you cannot find what you are looking for then please call us, but you will probably find everything you need online.
What should I expect to receive in the way of paperwork, tickets vouchers etc.?
You should receive a document of sorts for every element of your journey. Air tickets may be traditional paper tickets or “E-tickets” which may be in the form of an email. If you have to pick up a Ticket On Departure (TOD) you will receive a voucher from us. Accommodation Vouchers will also be provided, as will a voucher for any other element of your Holiday. It will however be each clients responsibility to ensure that they have all of the required entry papers for each country that they are visiting such as Passports, Visas and any medical certificates they require. The details for these requirements can be found on the website of the British Foreign and Commonwealth Office
When can I expect to receive my tickets, vouchers etc?
All travel documents will, as a rule be dispatched to you 14 days prior to travel. There are occasions where this may not be possible but please contact us to check if you are concerned within this time.
I have only paid a deposit for my holiday, when is the final balance due?
Balance payments are due 12 weeks prior to departure. This will enable us to ensure that we meet the payment terms of our suppliers. If you are unable to comply with this you should contact us as soon as possible. Failure to do so can in certain circumstances lead to the cancellation of you holiday so it’s very important. Full details of our policy on this can he found in our Terms and conditions
How do I pay my balance?
To pay the balance of your holiday online please click here (Manage booking) of call us on 0871 222 9511 If it’s convienient for you we can take payment in any of our branches throughout Scotland
How early do I need to go to the airport with the extra security we have now.
It’s really important to arrive early these days in view of the extra time that it can take to get through security.
Our recommendation would be.
• For Long-haul international flights – be at check-in 3 hours before your scheduled departure time.
• If it’s a Short-haul European flight – be at check-in 2 hours before your scheduled departure time.
• UK Internal / Domestic flights – be at check-in at least 1 hour before your scheduled departure time.
If you are late the airline is unlikely to be able to help so make every effort to be there in plenty of time.
Which terminal do I fly from?
The best way to check this is to either go to the Airport’s own website or if it’s a British Airports Authority site look at www.baa.co.uk. If you are unsure please don’t hesitate to call us.
If I cancel, will it result in Cancellation charges?
Unfortunately the answer to this is almost yes. All companies have a cancellation policy that we are obliged to stick to. The secret to minimise this is to tell us as soon as you think it is a possibility that you may have to cancel. The charges are usually on a sliding scale that gets greater as you get closer to departure. By checking early you will at least know when the final decision has to be made before you run into the next band of charges. The full details of this are in our Terms and Conditions on the website.
Can I book by Telephone if I don’t want to book on the Internet?
No Problem just call 0871 222 9511 and they will help you as much as they can. It may not be possible to give you some of the discounts that are available for booking online but they will do their best for you.
Which products are bookable online?
Flight Only, Flight and Hotel, Hotel only and of course Tour Operator Package Holidays can all be booked on line as can Car Hire, Airport Parking, Theme Park Tickets, Airport Transfers and virtually anything else. If you cannot find what you are looking for then please call us, but you will probably find everything you need online.
What should I expect to receive in the way of paperwork, tickets vouchers etc.?
You should receive a document of sorts for every element of your journey. Air tickets may be traditional paper tickets or “E-tickets” which may be in the form of an email. If you have to pick up a Ticket On Departure (TOD) you will receive a voucher from us. Accommodation Vouchers will also be provided, as will a voucher for any other element of your Holiday. It will however be each clients responsibility to ensure that they have all of the required entry papers for each country that they are visiting such as Passports, Visas and any medical certificates they require. The details for these requirements can be found on the website of the British Foreign and Commonwealth Office
When can I expect to receive my tickets, vouchers etc?
All travel documents will, as a rule be dispatched to you 14 days prior to travel. There are occasions where this may not be possible but please contact us to check if you are concerned within this time.
I have only paid a deposit for my holiday, when is the final balance due?
Balance payments are due 12 weeks prior to departure. This will enable us to ensure that we meet the payment terms of our suppliers. If you are unable to comply with this you should contact us as soon as possible. Failure to do so can in certain circumstances lead to the cancellation of you holiday so it’s very important. Full details of our policy on this can he found in our Terms and conditions
How do I pay my balance?
To pay the balance of your holiday online please click here (Manage booking) of call us on 0871 222 9511 If it’s convienient for you we can take payment in any of our branches throughout Scotland
How early do I need to go to the airport with the extra security we have now.
It’s really important to arrive early these days in view of the extra time that it can take to get through security.
Our recommendation would be.
• For Long-haul international flights – be at check-in 3 hours before your scheduled departure time.
• If it’s a Short-haul European flight – be at check-in 2 hours before your scheduled departure time.
• UK Internal / Domestic flights – be at check-in at least 1 hour before your scheduled departure time.
If you are late the airline is unlikely to be able to help so make every effort to be there in plenty of time.
Which terminal do I fly from?
The best way to check this is to either go to the Airport’s own website or if it’s a British Airports Authority site look at www.baa.co.uk. If you are unsure please don’t hesitate to call us.
If I cancel, will it result in Cancellation charges?
Unfortunately the answer to this is almost yes. All companies have a cancellation policy that we are obliged to stick to. The secret to minimise this is to tell us as soon as you think it is a possibility that you may have to cancel. The charges are usually on a sliding scale that gets greater as you get closer to departure. By checking early you will at least know when the final decision has to be made before you run into the next band of charges. The full details of this are in our Terms and Conditions on the website.
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